Refund & Cancellation Policy

Software subscriptions (SaaS). Subscriptions renew automatically each billing period until cancelled. You can cancel at any time from your account or by emailing support@cinnapse.com, and you keep access until the end of the period you have paid for. We do not give partial refunds for the current billing period, except where a billing error occurred or the law requires it. Each product page states its plan details and billing period.

Digital products. Digital products are delivered immediately, so they are generally non-refundable once downloaded or accessed. If a file is faulty, cannot be accessed, or is materially different from its description, contact us within 14 days of purchase and we will replace it or refund you.

Consulting and project work. If you cancel before work has started, we refund your deposit in full. If work has started, you pay for milestones already delivered and we refund any payment for work not yet carried out. If a delivered milestone materially differs from the agreed scope, we will correct it at no charge or refund the affected portion. Monthly retainers are invoiced in advance and can be cancelled with 30 days' written notice; we do not refund a month that has already started.

How to request a refund. Email support@cinnapse.com with your invoice or order number and the reason. We reply within 5 business days. Approved refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank or payment provider.

Problems with a payment? Please contact us before opening a dispute with your bank or card provider. We will do our best to resolve it quickly.